Privacy Policy

1 Introduction

mratm888 ("we", "us", "the Platform", "the Company") is committed to protecting the privacy and personal data of all individuals ("you", "the User", "the Member") who interact with the online gaming and sports betting services available at mratm888.cam.

This Privacy Policy ("Policy") describes in full how mratm888 collects, receives, stores, processes, uses, discloses, and protects personal information provided by or gathered about our Members and website visitors. This Policy applies to all services, products, features, and content offered through the mratm888 platform, including our website and any associated mobile-optimised interfaces.

By registering an account, visiting the Platform, or using any mratm888 service, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree to this Policy, please cease use of the Platform immediately and contact our support team to arrange account closure.

2 Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

Term	Meaning
Personal Data	Any information that identifies or can reasonably be used to identify a natural person, directly or indirectly — including name, identification number, email address, IP address, and financial details.
Data Controller	mratm888, which determines the purposes and means of processing personal data collected through the Platform.
Data Processor	Any third-party service provider that processes personal data on behalf of mratm888 under written instructions and under appropriate data protection agreements.
Processing	Any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
Consent	A freely given, specific, informed, and unambiguous indication of agreement by a Member to the processing of their personal data for a stated purpose.
Cookie	A small text file placed on your device by the Platform's servers to enable functionality, remember preferences, and collect analytical data.
KYC Data	Identity and address verification documents submitted by a Member during the Know Your Customer compliance process, including government-issued identification and proof of address.

3 Data We Collect

mratm888 collects the following categories of personal data:

3.1 Identity & Registration Data

• Full legal name as it appears on official government identification
• Date of birth (to verify the 21+ age requirement)
• Username chosen during registration
• Email address (used as primary login identifier and communication channel)
• Country and city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru)
• Preferred language and currency settings

3.2 KYC & Verification Data

• Scanned copies or photographs of government-issued photo identification (Malaysian MyKad, Passport, or Driver's License)
• Proof of residential address (utility bills, bank statements, or official correspondence dated within 3 months)
• Selfie images submitted alongside identification documents for facial verification purposes
• Payment method ownership documentation

3.3 Financial Data

• Bank account details, eWallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), and FPX / DuitNow payment references associated with deposits and withdrawals
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method used
• Cryptocurrency wallet addresses used for USDT or BTC transactions
• Bonus and promotional credit balances and related wagering activity

3.4 Technical & Usage Data

• IP address and approximate geographic location at login and during session activity
• Device type, operating system, browser type and version
• Session duration, pages visited, games played, and betting patterns
• Login timestamps and logout timestamps
• Cookies and similar tracking technologies (see Section 8)

3.5 Communication Data

• Records of live chat conversations, email correspondence, and support ticket submissions
• Feedback and survey responses submitted voluntarily by Members
• Records of your promotional communication preferences (opt-in/opt-out status)

4 How Data Is Collected

mratm888 collects personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey.
• Automatically: Through cookies, server logs, session tracking technologies, and analytics tools that operate when you visit and interact with the Platform.
• From payment processors: When you initiate a financial transaction, your payment provider (e.g., your bank, DuitNow network, or eWallet provider) shares transactional data necessary to process and record the payment.
• From identity verification services: When KYC documents are processed through our verification partner systems, relevant outcome data (verified / not verified, document type confirmed) is returned to mratm888.
• From fraud detection systems: Automated risk assessment systems may flag unusual patterns and associate them with your account record for review purposes.

5 Data Processing & Use

mratm888 processes your personal data for the following specific purposes:

Purpose	Data Used
Account creation and management	Identity data, email address, username, date of birth
Age and identity verification (KYC)	Government ID, proof of address, selfie image, date of birth
Processing deposits and withdrawals	Financial data, bank / eWallet details, transaction history
Fraud prevention and security monitoring	IP address, device data, login patterns, transaction behaviour
Customer support and dispute resolution	Communication data, account history, transaction records
Responsible gambling monitoring	Betting patterns, session data, deposit and loss history
Platform improvement and analytics	Anonymised usage data, device data, session behaviour
Marketing communications (where consented)	Email address, communication preferences, activity data
Regulatory compliance and record-keeping	Identity data, financial data, KYC documentation, transaction logs

6 Legal Basis for Processing

mratm888 processes personal data on the following legal grounds:

• Contractual necessity: Processing required to perform our contract with you — creating your account, processing transactions, operating game play, and providing customer support.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and age verification requirements.
• Legitimate interests: Processing for fraud detection, platform security, responsible gambling monitoring, and service improvement, where these interests are not overridden by your rights and freedoms.
• Consent: Processing for direct marketing communications, optional analytics, and non-essential cookies — where you have provided explicit and freely given consent, which you may withdraw at any time.

7 Data Sharing & Disclosure

mratm888 does not sell your personal data to third parties. We share personal data only in the following limited and controlled circumstances:

• Payment processors and financial service providers: To facilitate deposits and withdrawals via Maybank, CIMB, Public Bank, Hong Leong, FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency networks. Data shared is limited to what is necessary for transaction completion.
• Identity verification providers: KYC documentation is processed by contracted identity verification service providers under strict data processing agreements. These providers do not retain your data beyond the period required to complete verification.
• Fraud prevention and risk management services: We share limited technical and transactional data with fraud detection systems to protect the Platform and its Members from financial crime.
• Game content providers: When you participate in games hosted by third-party providers within the Platform, limited account and gameplay data is shared with the relevant provider for game operation purposes.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory mandate, we may disclose personal data to competent authorities. We will notify you of any such disclosure where we are legally permitted to do so.
• Group companies and successors: In the event of a corporate restructure, acquisition, or merger, your data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

8 Cookies & Tracking Technologies

mratm888 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, and gather anonymised usage analytics that help us improve the user experience.

8.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function — session management, authentication, fraud prevention, and security. These cannot be disabled without affecting basic Platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred currency, and notification preferences so you do not need to re-enter them on each visit.
• Analytical cookies: Collect anonymised data about how visitors interact with the Platform — pages visited, session duration, click patterns — to help us improve content and navigation. No personally identifiable data is transmitted through analytical cookies.
• Marketing cookies: Used only where you have given explicit consent, to help us deliver relevant promotional communications and measure the effectiveness of our marketing campaigns.

8.2 Managing Cookies

You may control your cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies may impair your ability to log in, make transactions, or use core Platform features. Instructions for managing cookies can be found in your browser's help documentation.

9 Data Retention

mratm888 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations.

• Active account data: Retained for the duration of your account relationship with mratm888 and for a minimum period of five (5) years following account closure, to comply with anti-money laundering record-keeping obligations.
• KYC documentation: Retained for a minimum of five (5) years from the date of document submission or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with standard financial record-keeping practice.
• Customer support communications: Retained for three (3) years from the date of the last interaction, or longer where a dispute remains unresolved.
• Technical and usage data: Anonymised analytics data may be retained indefinitely in aggregate form. Identifiable technical logs are retained for up to twelve (12) months.
• Marketing consent records: Retained for the period you remain subscribed, plus three (3) years after withdrawal of consent for audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

10 Data Security

mratm888 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• All data in transit between your browser and our servers is encrypted using 256-bit SSL/TLS encryption. Look for the padlock icon in your browser address bar when using mratm888.cam.
• Sensitive data stored on our servers is protected using additional encryption at rest, with access controlled by role-based permission systems.
• Our infrastructure is hosted in secure, access-controlled data centre environments with 24/7 monitoring and intrusion detection systems.
• Employee access to personal data is restricted on a need-to-know basis, and all staff with data access are subject to confidentiality obligations and regular privacy training.
• We conduct periodic security assessments, vulnerability scanning, and penetration testing to identify and remediate potential risks proactively.
• In the event of a data breach that is likely to affect your rights and freedoms, mratm888 will notify affected Members and, where required, the relevant competent authority within the timeframe mandated by applicable law.

11 User Rights

Subject to applicable laws, mratm888 Members have the following rights in relation to their personal data. Requests are processed within 30 calendar days of receipt and at no charge for standard submissions.

To exercise any of the above rights, please contact our Data Protection team at [email protected] with your full name, registered email address, and a description of your request. We may require identity verification before processing the request.

12 Minors & Age Restriction

mratm888 is strictly intended for users who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by or on behalf of an underage individual, the account will be immediately suspended, all associated data will be flagged for review, and any remaining balance will be withheld pending investigation and potential return to the depositing payment source.

If you are a parent or guardian and believe that a minor has submitted personal information to mratm888, please contact us immediately at [email protected] and we will take prompt action to investigate and delete the relevant data.

13 International Data Transfers

mratm888's platform infrastructure and certain third-party service providers may be located in jurisdictions outside of Malaysia. Where personal data is transferred internationally, mratm888 ensures that appropriate safeguards are in place to protect that data to an equivalent standard as required under this Policy. Such safeguards may include contractual clauses, binding corporate rules, or transfers to jurisdictions that have been assessed to provide an adequate level of data protection.

mratm888 does not transfer personal data to jurisdictions with materially inadequate data protection frameworks without appropriate technical and contractual protections in place.

14 Third-Party Links & Services

The mratm888 platform may contain references to or integrations with third-party services, including game content providers and payment networks. mratm888 is not responsible for the privacy practices of these third-party operators. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of mratm888.

This Privacy Policy applies solely to data collected and processed by mratm888 through the mratm888.cam platform and does not extend to any third-party services, platforms, or data controllers.

15 Policy Amendments

mratm888 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. The "Last Updated" date displayed at the top of this page will be revised whenever a material change is made.

In the event of a material change to how we process your personal data, we will notify registered Members via the email address associated with your account and through an in-platform notification displayed upon your next login. Your continued use of the Platform following the effective date of any such changes constitutes your acceptance of the updated Policy.

16 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how mratm888 handles your personal information, please contact our support and data protection team:

This Privacy Policy was last reviewed and updated on 1 January 2026. Your continued use of mratm888 after this date constitutes your agreement to the practices described herein.